Service Coordinator - Houston TX

Req ID: 452090 

BASIC PURPOSE: The Service Coordinator will be responsible for answering and responding to customer calls and station outages as they are received. They will be expected to independently diagnose and respond to these service concerns in both a prompt and professional manner. They will also be expected to maintain an open dialogue with field personnel and other team members to ensure these service concerns are followed up on as needed.

MAJOR RESPONSIBILITIES:

• Serve as the frontline for customer calls and/or service requests, providing support to the Operations and IT teams by identifying and communicating the root cause of issues at our stations.
• Routinely monitor operations at our stations to proactively identify equipment issues and address these issues before they escalate to a customer call.
• Actively maintain a log of all customer calls received and equipment issues identified while on shift. Manage "open" issues by following up with field personnel, and close out "open" issues as needed.
• This position's working hours wil be Friday: 2p-12a, Saturday-Sunday: 10a-8p, and Monday: 2p-12a. Working hours may vary if other shifts need coverage.

EDUCATION AND EXPERIENCE:

• Education:
  • High school Diploma or equivalent required
• Experience:
  • Customer Service w/ Experience in all of the Following: Verbal / Non-Verbal Communication Skills, Phone Management, Time Management, and Learning/Following Protocols & Guidelines.
  • Computer Skills Including all of the Following: Basic Data Entry Skills, Basic MS Office, IE, and Windows 7.

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Good written and oral communication skills, data entry, team player, exceptional customer service, attention to detail, self-motivated, good time management skill, ability to multitask and excellent analytical skills
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 50 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.