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IT Scrum Master II


Houston, TX, US, 77019

Req ID: 397063 


BASIC PURPOSE: The IT Scrum Master II role is to provide leadership, coaching, mentoring to multiple enterprise application development teams at Love’s. The ideal  candidate will coordinate the work of an Agile development team and oversee the software development lifecycle. Daily responsibilities of this role may include but are not limited to: planning and facilitating Scrum activities, including sprint planning, daily stand up, demos, board reviews, and retrospectives. The Scrum Master will work to identify and resolve impediments that slow development or prevent the team from meeting established goals or milestones. This individual will apply strong communication skills, analytical and problem solving skills to handle complex issues and problems and only escalates the most complex issues to higher-level staff. This individual will also possess comprehensive knowledge of Agile, Scrum, or project management and serve as the subject matter expert on those process areas.



  • Function as Scrum Master for multiple enterprise application development teams.
  • Serve as mentor, coach, teacher and facilitator to develop self-organizing, high-performing teams.
  • Work to remove impediments and keep the team moving forward without interruption or distraction.
  • Facilitate Scrum ceremonies—sprint planning, backlog grooming, daily stand-ups, sprint demos, retrospectives and feature planning as applicable.
  • Work with the Product Owner(s) where necessary to help organize product backlogs, clarify User Stories and Acceptance Criteria, and understand technical implications and dependencies.
  • Capture business requests and requirements in a product backlog. With Scrum Team, translate business goals and requirements to Epics, Features, and User Stories. Author additional requirements artifacts and project documentation as needed.
  • Create and maintain Sprint burndowns, key metrics, and dashboard reporting.
  • Prepare and conduct presentations of project status/progress reports and product demos to various audiences, focusing on appropriate content for the audience.
  • Learn the technologies, strategies, and analytic techniques used at Love’s.
  • Achieve an understanding of business process flows and system data flows.
  • Apply standard project management methodologies to deliver projects on time, on budget, and with high quality.
  • Build and maintain a track record of building strong relationships with stakeholders and subject matter experts to earn their trust, confidence, and respect.
  • Collaborate with cross-functional teams on new feature functional designs, functional requirements, limitations, and implementations of new initiatives.
  • Continuously broadens capabilities to effectively apply Project Management/Agile techniques and improve coaching and mentoring skills.
  • Demonstrates continuous improvement and encourages other team members to do the same.
  • Identify the best project management approach to use depending on the team and nature of the project and effectively execute as project manager.
  • Manage multiple projects effectively and efficiently across teams, technologies, and business areas.
  • Other duties assigned as needed.



  • Education:
    • Bachelor’s or Master’s degree in Computer Science, Management Information Systems, Business, or related field preferred
    • Certified Scrum Master (CSM) or Project Management Professional (PMP) Certifications preferred
  • Experience:
    • 2+ years experience as a ScrumMaster on established Agile Scrum teams
    • 5+ years of professional experience in an application development team
    • Familiarity with software development tools (Azure DevOps/VSTS, JIRA, etc.)
    • Experience working in CRM tools (Salesforce, ServiceNow, etc.)
    • Knowledge of energy and commodities industry, specifically in the areas or trading, retail, and logistics a plus, but not required
    • Knowledge of SDLC methodology
    • Agile methodology experience including Scrum
    • Project management expertise, leading large-scale, complex, high-value projects
    • Familiarity working in and configuring project management tools (Azure DevOps/VSTS, MS Project, JIRA, etc.)



  • Skills:
    • Detail oriented, with ability to explain the conceptual and speak to the detail of a project, relative to goals, tasks, resources, and success criteria
    • Ability to prioritize and manage numerous competing demands in a high stress environment
    • Excellent verbal and written communication skills
    • Works independently and able to make decisions quickly when necessary
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending, and stooping
    • Occasional lifting up to 25 pounds
    • Manual dexterity sufficient to operate a computer keyboard and calculator
    • Requires normal range of hearing and vision


Job Function(s): Information Technology 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Houston

Job Segment: Project Manager, Application Developer, CRM, Information Systems, Computer Science, Technology