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Corporate Support Technician II

Location: 

Houston, TX, US, 77019

Req ID: 364959 

 

BASIC PURPOSE: The Corporate Support Technician II serves Love’s internal customers by providing frontline support for conference and meeting space audiovisual equipment, clients occupying the space, and endpoint computing. This position requires the utmost attention to detail, professionalism, and friendly customer service. A focus on teamwork and collaboration is essential, as a Corporate Support Technician II works with other teammates to resolve most technical issues.

 

MAJOR RESPONSIBILITIES:

  • Assist the IT Operations Lead with all aspects of technology support and operations for Musket and Trillium
  • Troubleshoot onsite hardware and software issues
  • Setup, maintain, and troubleshoot audiovisual and multimedia equipment in conference rooms and meeting spaces.
  • Perform on-site analysis, diagnosis, and resolution of complex technology problems for end-users, and recommend and implement corrective solutions
  • Receive and respond to incoming calls, e-mails, personal requests, etc. regarding technology problems.
  • Document failure, repair, installation, and removal of desktop equipment or related components
  • Work with the IT Operations Lead to accommodate employee moves
  • Perform imaging process of computers and notebooks
  • Responsible documentation of Musket IT processes & procedures related to training and knowledge base administration
  • Provisioning and installation of end-user hardware and software across Love’s corporate computing environment
  • Receiving and responding to incoming calls and e-mails regarding technology problems in a timely manner
  • Performing analysis, diagnosis, and implementing solutions for complex technology problems for end users
  • Consulting users and making recommendations regarding technology needs and implement corrective solutions
  • Managing support cases for self and team using Love’s ticketing systems and incident management guidelines
  • Participation in the corporate support on-call rotation and performing after-hours duties, as necessary

 

EDUCATION AND EXPERIENCE:

  • Bachelor’s or Associate’s degree in Computer Science, Management Information Systems, or a related field plus 3 years of desktop/helpdesk leadership experience OR High School diploma plus 5 years of desktop/helpdesk leadership experience
  • Experience with Salesforce help desk support systems preferred, but not required.
  • IT certifications such as A+, MCP, MCDST, CCNA, etc. are preferred, but not required.
  • Previous experience in a 24x7x365 corporate IT operations environment is preferred, but not required

 

SKILLS AND PROFICIENCIES:

  • Ability to deal with complex problems and determine the most appropriate solution
  • Ability to make correct decisions quickly, sometimes under tight deadlines and pressure, to get customers on their way
  • Ability to interpret technical documentation and resolve problems with established methods
  • Demonstrated ability to communicate at all levels of the organization regarding technical solutions choosing the communication method most appropriate for the intended audience
  • Demonstrated ability working effectively in a team-oriented, collaborative environment
  • Ability to function as a teacher, educating others on the usage of systems and services
  • Ability to prioritize work for self, manage some project timelines, and see tasks to completion
  • Ability to act with discretion regarding sensitive information
  • Keen attention to detail
  • Ability to work autonomously
  • Proficiency in troubleshooting technologies in a corporate end-user computing environment including, but not limited to:
    • Microsoft Windows and Apple macOS computers
    • iOS and Android mobile devices
    • Peripherals and local/network printers
    • Audio/visual systems
    • Microsoft Office applications
  • Understanding of remote access support tools such as BOMGAR
  • Basic understanding of LAN/WAN networking, routers, and switches

 

     PHYSICAL REQUIREMENTS:

  • Ability to engage in repetitive motions including movements of the hands, wrists, or fingers
  • Ability to crouch, bend, crawl, reach, pull, push, drag, and grip
  • Ability to use both hand and power tools
  • Ability to speak including expressing oneself or exchanging information with others
  • Ability to hear including perceiving the nature of sounds at normal speaking levels with or without correction
  • Ability to see and distinguish shapes with or without corrective eyewear
  • Ability to receive detailed information through oral communication and to make discriminations in sound
  • May be required to climb ladders
  • Must be able to lift objects less than 35 pounds

 

 

Job Function(s): Information Technology 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Houston

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