Welcome to Love's! Our Store & Restaurant Technology Team is looking for an experienced Business Systems Analyst to partner with Food Service and Information Technology leadership to support, optimize, and evolve the Food Service Technology ecosystem in alignment with Love’s strategic priorities. This role operates at the intersection of business operations, technology, and customer experience, with a focus on enhancing system performance, enabling operational efficiency, and improving the end-to-end customer experience.

The position requires strong technical aptitude and hands-on involvement in system support, testing, troubleshooting, and solution delivery. The analyst is expected to quickly learn and navigate both legacy and modern platforms, identify opportunities to modernize the technology landscape, and deliver actionable recommendations that drive measurable business value.

A key component of this role includes leveraging data and emerging technologies, including AI-enabled tools, to optimize processes, enhance decision-making, and support automation across Food Service operations. The role utilizes data from POS transactions, system logs, loyalty platforms, and operational reporting to generate insights, validate outcomes, and establish performance metrics.

Additionally, this role maintains awareness of industry trends, emerging technologies, and evolving customer expectations within the Food Service and retail environment, proactively identifying opportunities to introduce innovative solutions that support scalability and long-term growth. *Applicants must be legally authorized to work in the United States. We do not provide sponsorship for employment visas now or in the future.*   

Job Functions:

• Develop deep domain expertise in Food Service operations, systems, and supporting technologies
• Translate business needs into functional and technical requirements, ensuring alignment with operational and customer experience goals
• Partner with development teams, vendors, and cross-functional stakeholders to deliver technology solutions effectively
• Lead and execute testing efforts, including test case development, execution, validation, and defect tracking
• Troubleshoot system issues through analysis of logs, transactions, and system behavior to identify root causes and recommend solutions
• Analyze data from POS systems, loyalty platforms, customer interactions, and operational reporting to identify trends and improvement opportunities
• Deliver data-driven insights and recommendations to improve system performance, operational efficiency, and customer experience
• Support change management efforts by enabling stakeholder understanding and adoption of system enhancements and new capabilities
• Assist in prioritization and execution of projects, enhancements, and deployments to ensure alignment with business priorities
• Participate in on-call support as needed, including after-hours incident response
• Contribute to broader team and enterprise initiatives, supporting organizational goals beyond core responsibilities.

Experience & Qualifications:

• 3–5 years of experience supporting and troubleshooting applications, systems, and hardware in a technology-driven environment
• 2+ years of experience in Food Service Technology, QSR, or retail technology environments preferred

Hard Skills

• Experience supporting and troubleshooting enterprise applications and integrated systems
• Proficiency in technical documentation, including requirements, process flows, system diagrams, and test plans
• Ability to analyze system logs, transaction data, and application behavior to diagnose issues
• Data analysis experience using POS transactions, loyalty data, and operational reporting
• Working knowledge of SQL or data querying tools (preferred)
• Knowledge of POS systems, payments, and retail or food service technology platforms
• Familiarity with hardware environments (e.g., POS terminals, pin pads, printers, network devices)
• Understanding of APIs and system integrations (functional understanding; development not required)

Soft Skills

• Strong communication skills with the ability to translate technical concepts into business-friendly language
• Critical thinking and problem-solving capabilities in complex system and operational environments
• High level of ownership and accountability in delivering results
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Strong business acumen with the ability to balance technical detail, operational impact, and customer experience

Education

• Bachelor's degree typically required

Work Environment:

• Prolonged sitting, some bending and stooping
• Eye strain (screen use)
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Occasional lifting of up to 25 pounds
• Requires normal range of hearing and vision
• Additional hours may be necessary.

Note: The items identified above are representative of those commonly associated with this position but are not exhaustive. Employees may encounter additional or unforeseen hazards in the course of their duties.

***This job description should not be construed to imply that these requirements are the exclusive standards of the position. All employees may be required to follow any other instructions, cross train in other positions and to perform other duties as required by workloads***

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.