BASIC PURPOSE: As the lead contact for customers such as commercial fleets, the Commercial Account Manager must be able to manage the customer relationship from the time a new deal is signed to the point when that agreement expires, utilizing cross-functional teams to ensure contract administration and compliance, account financial performance, and long-term customer satisfaction through continuous communication and timely resolution of customer concerns. This person must be able to work in a fast-paced environment, have strong attention to detail, and possess strong interpersonal communication skills to interact with a variety of clients in a professional manner.  The ideal candidate will have exceptional written and oral communication skills, will be comfortable administering complex contracts, and will focus on providing top-notch customer service. 

MAJOR RESPONSIBILITIES:

• Customer Onboarding – Provide a positive initial experience for customers via a well-executed onboarding process, including welcome communication, proprietary fueling credit card set-up, customer portal registration/training, and first bill review.
• Customer Experience – Serve as customers’ main point of contact for contract questions or issue resolution after contract execution. Build and maintain strong relationships with customers. Facilitate proactive customer meetings that provide updates pursuant to a customer engagement plan. Coordinate/facilitate with internal cross-functional teams to resolve customer concerns regarding station performance, billing, transaction management, and quotes. Responsible for all contract administration and compliance activities to ensure service aligns with requirements.
• Contract Management - Manage all contract administration and compliance activities to ensure service aligns with requirements. Document contract milestones and assist with contract renewal activities. Work with the company’s legal team to draft contract amendments when necessary.
• Revenue Growth - Analyze station financials to determine station performance. Develop a deep knowledge of assigned contracts, industry challenges, and customer needs to leverage opportunities for revenue growth. Upsell and cross-sell customers on other product lines within our value chain. 
• Travel as needed to support customers and specific events.
• Other Duties/Tasks as Assigned.

EDUCATION AND EXPERIENCE:

• Education:
  • • Bachelor’s Degree preferred
• Experience:
  • • 3+ years Analyzing and creating reports.
    • 3+ years Writing internal and/or external customer communications, including proposals, notices, or reports.
    • 3+ years Conducting contract negotiations, administration and/or compliance activities.
    • 5+ years Managing relationships with internal and/or external customers or accounts.

SKILLS AND PHYSICAL DEMANDS:

• Skills:

• • Proficient in Microsoft Office Outlook, Microsoft Excel, Microsoft Word, Salesforce and the ability to learn new software applications and computer programs.
  • Build & Sustain Relationships- Uses appropriate interpersonal skills and communication methods to build constructive relationships with customers, business units, service organizations and other stakeholders to meet shared goals and objectives.
  • Contribute to Team Success-Demonstrates cooperation and collaboration while participating in a group or team.
  • Facilitate & Manage Change-Makes effective decisions and achieves desired results amid changes in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment. Actively supports and promotes corporate and/or business unit changes.
  • Results Driven-Focuses on a goal and harnesses own and others’ energy to drive toward goal alignment; meets or exceeds expectations.

Job Function(s): Corporate

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.