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Credit Coordinator

Location: 

Oklahoma City, OK, US, 73120

Req ID: 115803

BASIC PURPOSE: Provides first line service support for Love’s Retail credit programs (Love’s Express, Tire Care Express).

 

MAJOR RESPONSIBILITIES:

  • Make collection calls and reconcile customer accounts for retail credit products.
  • Timely address customer issues, questions and complaints; frequently requiring problem solving analysis of situations to determine best solution.
  • Member of Retail Support Team who provides primary customer support for incoming credit/account issues and related communications (Mon – Fri  / 8am - 5pm).
  • Effectively serves as liaison between the customer and Love’s internal departments.
  • Operates office equipment including computers, card printers and phone software as necessary.
  • Accepts and processes phone payments through the Payconnexion system; assists customers in using online bill pay and invoice viewing features as requested
  • Promotes services and provides a level of support which drives overall customer satisfaction 

 

EDUCATION AND EXPERIENCE:

  • Education:
    • HS Diploma or equivalent required
    • Some college a plus
  • Experience:
    • B2B Collection experience in a fast paced atmosphere.
    • Microsoft office products (primarily Word and Excel).
    • Phone System/Software .
    • SAP experience helpful.

 

SKILLS AND PHYSICAL DEMANDS:

Skills:

  • Excellent customer service and communication skills                                                                
  • Knowledge of Billing and Collections procedures                                                                                                                           
  • Ability to Prioritize and Multitask                                                                                                                                                             
  • Attention to detail and accuracy
  • Team Player who takes ownership of personal duties as well as team goals                                                                                                                   
  • Good Listening skills                                                                                                                                                                   
  • Problem solving                                                                                                                                                                                  
  • Ability to manage conflict

 

Typical Physical Demands:

  • Requires prolonged sitting, some bending and stooping.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

Job Function(s): [[mfield1]]

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Credit, ERP, SAP, Finance, Technology, Customer Service

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